Help & FAQ
1. About Supremacy Kitchen Equipment
What is Supremacy Kitchen Equipment?
Supremacy Kitchen Equipment is an online store based in Lagos, Nigeria, specializing in the sale of high-quality commercial and domestic kitchen equipment. We supply reliable tools and machines for restaurants, hotels, bakeries, caterers, food vendors, and home kitchens.
Where is Supremacy Kitchen Equipment located?
We are based in Lagos, Nigeria, and serve customers across Lagos and other states nationwide through secure delivery partners.
2. Products & Quality
What types of kitchen equipment do you sell?
We sell a wide range of kitchen equipment including:
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Commercial gas cookers and burners
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Industrial ovens and baking equipment
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Deep fryers and grills
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Refrigerators and freezers
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Food processors and mixers
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Stainless steel kitchen equipment
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Catering and restaurant tools
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Home kitchen appliances
Are your products brand new?
Yes. All our products are brand new, carefully inspected, and sourced from trusted manufacturers and suppliers.
Do your products come with warranty?
Yes. Most of our products come with a manufacturer or supplier warranty. Warranty duration varies by product and will be stated on the product page or invoice.
3. Ordering & Payments
How do I place an order?
You can place an order by:
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Browsing our website
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Adding items to your cart
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Completing checkout with your details
Or by contacting our customer support for assisted orders.
What payment methods do you accept?
We accept:
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Bank transfer
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Debit/ATM card payments
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Online payment gateways (secure & encrypted)
All payments must be completed before order processing begins.
Can I pay on delivery?
Payment on delivery may be available for select items within Lagos, subject to confirmation. Please contact customer support to confirm eligibility.
4. Delivery & Shipping
Do you deliver within Lagos?
Yes. We offer fast delivery within Lagos, typically within 24–72 hours, depending on location and product availability.
Do you deliver outside Lagos?
Yes. We deliver to all states in Nigeria using trusted logistics partners. Delivery timelines vary based on location.
How much is delivery?
Delivery fees depend on:
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Your location
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Size and weight of the item
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Delivery method
Exact delivery cost will be shown at checkout or communicated by our support team.
Can I pick up my order?
Yes. Pickup options may be available for customers within Lagos. Please contact us before placing your order to confirm pickup arrangements.
5. Installation & Support
Do you offer installation services?
Yes. Installation assistance is available for selected commercial kitchen equipment within Lagos. Additional charges may apply.
Do you provide after-sales support?
Absolutely. We provide after-sales support, including usage guidance and warranty assistance, to ensure you get the best from your equipment.
6. Returns, Refunds & Exchanges
What is your return policy?
Returns are accepted if:
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The item is damaged on delivery
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The wrong item was supplied
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The product has a manufacturer defect
The item must be returned unused and in original packaging.
How long do I have to report an issue?
All issues must be reported within 24–48 hours of delivery for quick resolution.
Do you offer refunds?
Yes. Refunds are processed after inspection and confirmation of eligibility, and are usually completed within 5–10 working days.
7. Bulk Orders & Business Clients
Do you handle bulk or wholesale orders?
Yes. We supply bulk orders for restaurants, hotels, bakeries, schools, and catering businesses at competitive prices.
Can I get a custom quote?
Yes. For large orders or specialized equipment, please contact us to receive a custom quotation.
8. Product Availability
Are all products always in stock?
Stock availability may vary. Some items are available immediately, while others may be supplied on request.
What happens if an item is out of stock?
If an item is out of stock, we will notify you and offer:
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An alternative product
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A waiting period
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Or a full refund
9. Customer Support
How can I contact Supremacy Kitchen Equipment?
You can reach us via:
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Phone or WhatsApp
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Email support
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Website contact form
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Social media platforms
Our support team is always ready to assist you.
What are your working hours?
Our customer support is available Monday to Saturday, during normal business hours.
10. Safety & Authenticity
Are your online payments secure?
Yes. All online transactions are protected using secure payment systems to keep your information safe.
How do I know my order is genuine?
Every order comes with proper documentation and is handled directly by Supremacy Kitchen Equipment.
11. General Questions
Can I request product recommendations?
Yes. Our experts can help you choose the right kitchen equipment based on your needs and budget.
Do you offer discounts or promotions?
Yes. We occasionally run promotions and special discounts. Follow us on social media or subscribe to our updates to stay informed.